dulTerms of Use

When you create an account on dul, you agree to the terms outlined here. We operate our platform—covering live-dealer tables, sportsbook betting, slot games, and esports markets—under the jurisdiction of Curaçao. Our terms govern your account creation, deposit and withdrawal methods, bonus eligibility, dispute resolution, and your rights and responsibilities as a dul user.

These terms apply to all players, whether you access dul from Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported locations. Our core principle is that our services are available only where local law permits. You are responsible for verifying that access to dul complies with the laws and regulations of your jurisdiction. We do not offer our services in jurisdictions where online gaming is prohibited.

This document is intentionally written in plain language rather than dense legal clauses. We believe you should understand our policies clearly. If any term is unclear after reading this page, our support team can clarify it in English.

Account opening and eligibility on dul

You may open a dul account if you meet these conditions: you are legally of adult age in your jurisdiction (typically 18 or older), you are not in a jurisdiction where online gaming is prohibited, and you have not previously been banned from dul for rule violations. When you register, you provide your name, email, phone number, and date of birth. These details must be accurate; fraudulent registration information may result in account suspension and forfeiture of funds.

After registration, we require Know-Your-Customer (KYC) verification before you can withdraw funds. You upload a government-issued photo ID (passport, national ID card, or driver's licence) and confirm your address via utility bill, bank statement, or other official document. We may also request a selfie photo matching your ID. Verification typically completes within one business day. Until verified, your account can receive deposits but cannot withdraw.

Each person may hold only one active dul account. Multi-accounting—creating multiple accounts under the same name, email, phone number, or payment method—violates our terms. We detect multi-accounting through system monitoring and may suspend all associated accounts and forfeit balances.

Deposits, withdrawals, and payment methods on dul

Minimum and maximum deposit amounts are displayed on our deposit page and vary by payment method. We reserve the right to adjust these limits at any time. All deposits are final; we do not offer refunds on deposits, with the exception of erroneous duplicate deposits, which we investigate and credit back to your original payment method within one business day.

Withdrawals return to your original payment method. You must be verified (KYC complete) to withdraw. Minimum withdrawal amounts apply and are displayed on the withdrawal page. Withdrawal processing typically takes one business day, though bank processing times may extend this window. We do not charge withdrawal fees; your bank or e-wallet may deduct their own fees upon receipt.

We reserve the right to refuse deposits or withdrawals, suspend accounts, or request additional verification if we suspect fraudulent activity, money laundering, or other violations of law or our terms.

Bonuses and promotional terms on dul

Any bonus or promotional offer on dul is subject to the specific terms published at the time of claim. Bonuses are not cash; they are non-withdrawable credits that may be used for betting only. Bonus funds expire if unused within the stated timeframe (typically 30 days from claim). Winnings generated from bonus funds become withdrawable once the bonus turnover requirement is met.

Turnover requirements specify how many times the bonus amount must be wagered before withdrawal is allowed. For example, a bonus with a 5x turnover requirement must be wagered five times its value before bonus-generated winnings can be withdrawn. We track turnover automatically; your account dashboard displays your remaining turnover progress.

Bonuses are forfeited if your account is closed, suspended, or verified to have been used for self-dealing or abuse (such as placing opposing bets simultaneously to extract bonus value without risk). We reserve the right to cancel or claw back bonuses if we detect abuse.

Gaming conduct and account restrictions on dul

Your dul account is for personal, non-commercial use only. You may not:

• Use dul for money laundering, fraud, or any illegal activity.
• Share your account login credentials with others or use another person's account.
• Use automated tools, bots, or scripts to access dul or place bets.
• Attempt to exploit bugs or system vulnerabilities for financial gain.
• Create multiple accounts under different names to circumvent limits or claim multiple bonuses.
• Collude with other players, staff, or dealers to manipulate outcomes.

Violations of these rules may result in account suspension, forfeiture of balance, permanent banning, and referral to law enforcement. We monitor all gameplay for unusual patterns and cooperate with relevant authorities if requested.

Dispute resolution and complaints on dul

If you believe an outcome was incorrect, a transaction failed, or you have a complaint about dul, contact our support team. We accept complaints via in-app live chat, email, and phone. Response times are typically under one hour during standard business hours. Our support team will investigate using game logs, session recordings, and transaction records.

If we cannot resolve your complaint to your satisfaction, you may escalate to our compliance team for formal review. We aim to resolve disputes fairly and within a reasonable timeframe (typically under five business days). If you remain unsatisfied after our internal review, you may seek external arbitration or regulatory review, depending on your jurisdiction and the applicable legal framework.

We keep records of all transactions, gameplay, and communications for at least one year to support dispute investigations. You may request your data or a detailed account history at any time by contacting support.

Limitation of liability and jurisdiction on dul

dul operates under Curaçao jurisdiction and is not subject to the gambling laws of any other territory. By using dul, you agree that our terms are governed by Curaçao law and that you submit to our dispute resolution process before pursuing legal action.

We provide dul on an "as-is" basis without warranty of uninterrupted service. We maintain 24/7 operations and invest in reliable infrastructure, but technical outages, payment delays, or temporary unavailability may occur. We are not liable for losses incurred during service interruptions, except to the extent required by applicable law.

We do not assume liability for your use of dul or for outcomes of games. Gaming involves risk, and you acknowledge that losses are possible and are your sole responsibility. We are not liable for indirect, incidental, or consequential damages arising from your use of our platform.

Data privacy and account security on dul

We collect personal data necessary to operate your account, process deposits and withdrawals, and comply with legal requirements (KYC verification). This includes your name, email, phone, address, ID information, and transaction history. We encrypt all data in transit and at rest using industry-standard protocols.

We do not sell your personal data to third parties. We share data only with payment processors, banks, and regulatory authorities as required by law or our payment agreements. Your data is retained for the duration of your account and for at least one year after closure for dispute resolution and regulatory compliance.

You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized access, change your password immediately and contact our support team. We are not liable for unauthorized access if you have shared your credentials or failed to secure them adequately.

Changes to our terms and service discontinuation on dul

We may update these terms, close specific games, or modify our service at any time. If we make material changes, we will notify you via email at least 14 days in advance. Continued use of dul after such notice constitutes acceptance of the changes.

If we discontinue dul entirely, we will provide notice and allow a reasonable withdrawal period for all remaining balances. We will not forfeit your balance without legal cause or notice.

These terms of use for dul are effective as of the date displayed on this page. For questions about these terms, contact our support team via the in-app chat or email. We are here to clarify any provision and ensure you understand your rights and obligations when using our platform.