dul Privacy Policy

This page describes what we collect when you use dul and how we keep that data protected. We take your privacy seriously and are transparent about our data practices. When you create an account, deposit funds, play our games, or contact our support team, we collect information necessary to operate our platform, process your transactions, and comply with legal requirements.

Our privacy commitments apply to all dul users, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported locations. We operate under Curaçao jurisdiction and comply with applicable data protection standards. This policy explains what data we collect, how we use it, who we share it with, and what rights you have regarding your information.

If you have questions about our privacy practices or wish to exercise your data rights, our support team can assist you in English. We respond to data requests within a reasonable timeframe, typically under 10 business days.

What data we collect on dul

We collect different categories of data depending on how you interact with our platform:

• Account registration data: Your name, email address, phone number, date of birth, and username. This information is required to create your dul account.
• Identity verification data: Government-issued ID (passport, national ID card, or driver's licence), address documentation (utility bill or bank statement), and a selfie photo. We collect this for Know-Your-Customer (KYC) compliance before allowing withdrawals.
• Payment data: Information about your deposits and withdrawals, including payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), transaction amounts, and timestamps. We do not store full credit card or bank account numbers; payment processors handle sensitive payment details.
• Gaming data: Records of your bets, game outcomes, balance changes, and session activity. This data helps us detect fraud, resolve disputes, and maintain fair play.
• Communication data: Messages you send via live chat, email, or phone to our support team. We retain these for dispute resolution and service improvement.
• Technical data: Your IP address, device type, browser information, and access logs. We use this to detect unauthorized access, prevent fraud, and maintain platform security.

We do not collect data you do not provide to us. We do not use cookies to track your browsing outside dul. Within our platform, we use session cookies to maintain your login and remember your preferences; these expire when you log out.

How we use your data on dul

We use the data we collect for specific, legitimate purposes:

• Account management: Creating and maintaining your dul account, processing your login, and managing your balance.
• Payment processing: Processing deposits and withdrawals through our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment).
• Legal compliance: Verifying your identity (KYC), detecting money laundering, and complying with anti-fraud regulations.
• Dispute resolution: Investigating complaints, reviewing game outcomes, and resolving account issues.
• Fraud prevention: Detecting unauthorized access, multi-accounting, and suspicious betting patterns.
• Service improvement: Analyzing platform usage to improve our games, payment methods, and support systems.
• Communication: Sending you account notifications, payment confirmations, and support responses.

We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to third parties. We do not use your data to build profiles for targeted advertising outside dul.

Third parties and data sharing on dul

We share your data with third parties only when necessary to operate dul or comply with law:

Regulatory authorities: We may share data with Curaçao regulators, law enforcement, or other government agencies if required by law or court order.

Service providers: We use third-party vendors for hosting, email delivery, and fraud detection. These vendors are contractually bound to protect your data and use it only for the services we request.

We do not share your data with marketing companies, data brokers, or other third parties for their own purposes. Any third party we work with must agree to protect your data according to standards equivalent to our own.

Data retention and deletion on dul

We retain your data for as long as your account is active and for a reasonable period afterward to support dispute resolution and regulatory compliance. Specifically:

• Account data (name, email, phone) is retained for the life of your account plus one year after closure.
• Transaction records (deposits, withdrawals, gaming activity) are retained for at least three years for regulatory and tax purposes.
• KYC documents (ID, address proof) are retained for at least one year after account closure.
• Support communications are retained for at least one year to support dispute resolution.

After the retention period expires, we delete or anonymize your data. You may request deletion of your account and associated data at any time by contacting our support team, subject to legal retention requirements. We will confirm deletion within 10 business days.

Your rights regarding your data on dul

You have the following rights regarding your personal data:

• Access: You may request a copy of all data we hold about you. We will provide this within 10 business days.
• Correction: You may update inaccurate or incomplete information through your account settings or by contacting support.
• Deletion: You may request deletion of your account and data, subject to legal retention requirements.
• Portability: You may request your data in a portable format (e.g., CSV) for transfer to another service.
• Objection: You may object to specific uses of your data (e.g., fraud detection) by contacting support, though this may limit your ability to use dul.

To exercise any of these rights, contact our support team via in-app chat, email, or phone. We will respond within 10 business days and may request verification of your identity before fulfilling your request.

Data security and international transfer on dul

We protect your data using industry-standard encryption and security practices. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Data stored on our servers is encrypted at rest. We maintain access controls, firewalls, and intrusion detection systems to prevent unauthorized access.

Our servers may be located outside your jurisdiction (including outside Indonesia). By using dul, you consent to the transfer of your data to countries where we operate. We ensure that any international transfer complies with applicable data protection standards.

While we implement strong security measures, no system is completely secure. We cannot guarantee absolute protection against all threats. If we detect a data breach, we will notify affected users and relevant authorities as required by law.

Contact us about privacy on dul

If you have questions about our privacy practices, wish to exercise your data rights, or have a privacy concern, contact our support team. We respond in English and are available via in-app live chat, email, or phone. Response times are typically under one hour during standard business hours.

This privacy policy is effective as of the date displayed on this page. We may update this policy at any time by posting a revised version here. Continued use of dul after such updates constitutes acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of any changes to our privacy practices.